A: In order to continue to ensure our customers, especially those critical key worker sites, receive ongoing service and supply, we have implemented a core team across all of our Service Centres nationwide. In line with the Government recommendations, we want to keep non-essential travel to a minimum, meaning scheduled routes will be reduced. Over the coming weeks our operational priority will be to complete any urgent repairs, installations and water deliveries.
Our Customer Service Team are currently operating as normal (remotely) should you have any urgent requirements, wish to place any orders for bottled water or consumables, require any additional machines or have any queries relating to your account. We are still available to answer calls however due to the above measures and high call volumes please be sure to make use of our Web Chat option.
To ensure a continuous supply of water and consumables please contact us via web chat, email on firstname.lastname@example.org or phone to confirm your orders and we will provide these as and when you need it. We will waive any delivery charges for the foreseeable future.
Please rest assured we are monitoring this ever-changing situation closely and will keep you up to date on any further developments which may interrupt your hydration supply.